Our Vision | हमारा दृष्टिकोण

From Reactive Grievance to Proactive Governance

This isn't just a system upgrade; it's a fundamental shift in how the city administration connects with its citizens. We are moving away from manual, delayed processes to build an intelligent, responsive, and transparent ecosystem. Indore Connect 2.0 aims to make every citizen feel heard and empowered, using data to not just solve problems, but to anticipate and prevent them, ensuring a higher quality of life for all.

Modular Architecture | मॉड्यूलर संरचना

Built to Scale, Easy to Adopt

We propose a microservices-based architecture, like a set of LEGO blocks. Each component is independent, allowing for easy upgrades, replacements, and scaling without disrupting the entire system. This approach ensures long-term sustainability and adaptability for Indore and other cities. Hover over each layer to explore its components.

Presentation Layer

The public and official-facing interfaces.

  • Citizen Mobile/Web App
  • Departmental Dashboards
  • Senior Officer Dashboards

Application Layer

The core logic and intelligence of the system.

  • API Gateway & Security
  • AI/ML Auto-Routing Engine
  • SLA & Escalation Service
  • Notification Service

Data Layer

Secure and scalable data storage.

  • Transactional Database
  • Data Warehouse for Analytics
  • Geospatial Datastore

Integration Layer

Connects to other municipal systems.

  • Water Supply & Sanitation APIs
  • Roads & Transport APIs
  • Property Tax System Connectors

Key Features | मुख्य विशेषताएँ

Empowering Citizens, Enabling Officials

This solution is packed with features designed to address the core challenges of the existing system, focusing on accessibility, automation, and accountability.

AI-Powered Auto-Routing

NLP models analyze complaints and automatically route them to the correct department in seconds, eliminating manual work and delays.

Inclusive Interface

Support for multiple languages and a voice-enabled interface ensures that every citizen, regardless of technical literacy, can easily file a complaint.

Citizen Feedback Loop

Post-resolution, citizens rate their satisfaction (⭐ to ⭐⭐⭐⭐⭐) via SMS/WhatsApp, creating a direct link between service quality and performance metrics.

Automated SLA Escalation

Every complaint is tracked against a pre-defined Service Level Agreement (SLA). The system uses a traffic-light approach for automated monitoring and escalation.

✓

On Track

Within 75% of SLA

!

At Risk

>75% of SLA. Officer alerted.

X

Breached

SLA missed. Auto-escalated.

✨ Gemini-Powered Intelligence

Supercharging Civic Tech with AI

By integrating the Gemini API, we move beyond simple automation. We provide intelligent tools for officials to improve communication, efficiency, and strategic planning.

✨ Smart Complaint Assistant

For citizens. Gemini helps analyze, categorize, and enrich complaint descriptions, ensuring clarity and faster routing.

✨ Quick Action Toolkit

For officials. Instantly generate polite citizen responses, summarize complex issues for reports, and get suggestions for next steps.

✨ Root Cause Analyzer

For planners. Go beyond symptoms. Analyze clusters of complaints to identify underlying root causes and suggest long-term solutions.

Analytics Dashboard | विश्लेषिकी डैशबोर्ड

Data-Driven Decision Making

A real-time dashboard for officials to monitor performance and identify trends. Now with Gemini, you can analyze the "why" behind the data.

Total Grievances

12,453

Resolved This Month

3,102

Overall SLA Compliance

92.5%

Avg. Citizen Satisfaction

4.2 ⭐

Department Performance

Grievance Hotspots (Last 30 Days)

Click a segment on the chart to enable analysis.

Implementation Plan | कार्यान्वयन योजना

A Phased Rollout for Success

We recommend an agile, phased approach to ensure smooth adoption, data collection for model training, and continuous improvement. Click on each phase to see details.

1

Phase 1: Foundation & MVP (3 Months)

Scope: 2 high-complaint wards, 2 departments (Sanitation, Water).
Actions: Launch basic app/portal, admin dashboard, start manual routing & data collection.
2

Phase 2: Intelligence & Expansion (Next 3 Months)

Scope: Expand to 50% of city zones, 5+ departments.
Actions: Roll out AI auto-routing, SLA engine, feedback module & basic Gemini features (Smart Response).
3

Phase 3: Full Scale & Analytics (Next 6 Months)

Scope: City-wide rollout across all departments.
Actions: Launch advanced analytics, integrations, voice support & advanced Gemini features (Root Cause Analyzer).